Frequently Asked Questions
Product Related Questions
Our Pieces are made of laminated plexiglass. With quality, protection and minimal waste in mind, our Pieces are presented in our signature black box which is itself a gift box. It will arrive in a sealed postage box with bubble wrap for extra protection.
All of our Pieces can be cleaned with a micro-fibre cloth. Radiant Pieces and VIPIECES come with a special cleaning cloth. You can rub gently and/or use a little glass cleaner. Please make sure to spray cleaning solution on the cloth—not the piece itself. Do not put the Piece in water, in a dishwasher or in direct heat.
Radiant Pieces can be free-standing or can be hung on the wall. If you would like to hang your piece, we recommend using double sided adhesive velcro strips by 3M.
For temporary messages, we recommend Edding 4085. This is a water-based liquid chalk marker which is opaque. It can be wiped off easily with a micro-fibre cloth. If you would like a more permanent message, we recommend a white Edding 780 pen. These are our recommendations based on testing.
We do not include a price nor an invoice within any of our shipments. If you would like to include an invoice within your order, please indicate this at the cart when you place your order.
Personalisation is at the heart of what we do. Whether you have a room with a particular colour scheme, a themed event where larger quantities may be required, we are delighted to help. Please email directly at firstname.lastname@example.org or call 020 103 93 10 to discuss your requirements. Cost for this additional service is based on your unique specifications.
If your product is damaged on arrival, please take a few photos of the delivered item (including packaging) with the damage visible and send them to email@example.com along with your order details. Please do not return any damaged items.
Over the next few months we will be planning exclusive events and pop-ups. Stay tuned and be the first to know when by subscribing to our newsletter or follow us on instagram.
We try to commit to our prices. However they are subject to change. We retain the right to adjust prices at any given moment.
We create exquisite pieces that are made to last. They mark moments in time. And can be kept, treasured, passed down and on. When you have loved them enough, feel free to send them back to us and we will ensure they get a new lease of life.